Returns and Refunds Policy
At Shark Gadget, we want you to be completely satisfied with your purchase. This Return Policy applies specifically to the Pet Hair Removal Grooming Kit (https://sharkgadget.com/products/pet-hair-removal-grooming-kit/). Please read these terms carefully before initiating a return.
If you have any questions about our Returns and Refunds Policy or need assistance with a return or refund request, please contact our support team at support@sharkgadget.com. We’re here to help and will respond as quickly as possible to resolve your concerns.
Eligibility for Returns
You have 14 days from the date of delivery to request a return. Because the Pet Hair Removal Grooming Kit is an electronic pet hygiene product, we can only accept returns for items that are unused, unworn, and in their original, unopened packaging. For sanitary reasons, once the device has been used on a pet, it is no longer eligible for a standard return.
Defective or Damaged Gadgets
We thoroughly inspect our electronics before shipping. However, if your grooming kit arrives damaged or has a manufacturing defect, please contact our support team immediately. We will gladly arrange for a replacement or a full refund. You may be asked to provide photographic or video proof of the defect to expedite the process.
The Return Process
To initiate a return, please contact our customer service team with your order number and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your returned Pet Hair Removal Grooming Kit, we will notify you if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only directly exchange items if they are defective or damaged upon arrival.
Return Shipping Costs
If the return is due to a defective or damaged product, Shark Gadget will cover the return shipping costs. However, if you are returning the item for a change of mind (and it remains unopened), you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.